Service Interruption resolved, 07/15/2019 12:51PM AEST Virtual Cloud Servers VOIP Services

Notification history

07/15/2019 12:51PM AEST

05/03/2019 09:56AM AEST

05/03/2019 09:54AM AEST
We have made changes overnight to the infrastructure running the affected services. We are now in a monitoring state to confirm whether issues remain. Currently this morning both affected services seem much improved - please be in touch via or the phone if you have feedback on the current performance.
05/02/2019 12:33PM AEST
We have identified a piece of networking equipment as contributing to this issue, and have issued an emergency reboot. This should take 2-5 minutes before services are restored in full, after which we will continue to monitor the situation.
05/02/2019 12:11PM AEST
We have identified an issue with a core host causing some virtual machines to have performance degradation and occasional freezing.
This issue affects the VOIP platform, causing some phones to show 'no service' temporarily before working again, and may cause call quality issues while in effect.
We are working on replacing this host and are hoping to do so today and tonight.